Frequently Asked Questions

Before scheduling a showing, take a moment to review our general qualification guidelines below. This helps ensure a smooth and efficient process for everyone.

💰 Income Requirements

• Standard guideline: Household income of at least 3x the monthly rent (verifiable) If utilities are included: May be reduced to ~2.5x the rent, with at least a 6-month average of consistent (verifiable) income

📊 Income Verification

• Income must be verifiable (pay stubs, bank statements, offer letters, etc.)
• We typically look for 6+ months of consistent income history
• Exceptions may apply in certain cases (example: recent college graduates starting a new job with a strong offer letter)

🏠 Rental History

• If currently or previously renting, proof of rental payments will be required (examples: ledger, bank statements, cleared checks)

🧾 Credit Considerations

• Credit score alone is not the primary factor — we focus on overall credit history

• Examples of how applications are viewed:
  • ✔️ Fewer obligations with clean payment history = strong profile
  • ✔️ Limited credit (e.g., student loans or medical collections) with otherwise responsible history = acceptable
  • ⚠️ High number of accounts with recent late payments
  • ⚠️ Monthly debt obligations exceeding income
  • These are general examples—we review the full picture, not just a number.

🏘️ Housing Programs

• We work with all housing assistance programs, including vouchers

• How do I schedule a showing?
  You can schedule a showing by contacting us directly or submitting an inquiry through our website. We’ll coordinate a time that works best based on availability.
  
• Are your apartments still available if listed?
  Yes—if a unit is listed, it is generally still available. However, availability can change quickly, so we recommend reaching out as soon as possible.
  
• Do you offer virtual tours?
  In general no.  Some properties offer photos or video walkthroughs. Reach out and we can see if we can help.

• What are your income requirements?
  We typically look for household income of approximately 2.5x–3x the monthly rent. We understand every situation is different and review all applications holistically.
  
• Do you check credit?
  Yes, but credit score is not the only factor. We focus heavily on rental history, income verification, and overall application strength.
  
• Do you accept co-signers or guarantors?
  Yes. Co-signers can help strengthen an application if income or credit is limited.
  
• Do you accept Section 8 or housing vouchers?
  Yes, we work with voucher programs where applicable.

• Are pets allowed?
  Pets are allowed at many of our properties on a case-by-case basis.
  
• Is there a pet fee?
  Yes. Typically:
  • $25/month for the first pet 
  • $75/month for a second pet
    (Maximum of 2 pets per unit) 
• Breed restrictions may apply.

• What is required to move in
  Typically:
  • First month’s rent 
  • Security deposit (equal to one month’s rent)
    
• Is there an application fee?
  Yes, but it is only charged if we proceed with processing your application (background check).  If we do not run the background we are happy to refund the fee.
  
• Security Deposit & Risk-Based Requirements
  In some situations, applicants who present a higher overall risk profile may be asked to provide an increased security deposit (up to two months’ rent). This is not common and is only used in limited circumstances where additional protection is warranted based on the full application review.  Under Connecticut law, certain applicants are protected and cannot be charged more than one month’s rent as a security deposit, regardless of risk profile. This includes: Individuals age 62 or older

• What is required to move in
  Typically:
  • First month’s rent 
  • Last month's rent
  • Security deposit (equal to one month’s rent)
    
• Is there an application fee?
  No

We comply with all applicable fair housing laws, including the Fair Housing Act, regarding service animals and emotional support animals (ESAs).

• Service animals and ESAs are not considered pets 
• They are not subject to pet fees/pet rent
• Standard pet policies do not apply to approved assistance animals
• We may request documentation from a qualified third party (such as a licensed healthcare provider)

We are committed to providing reasonable accommodations to applicants and residents with disabilities.

Requesting an Accommodation if you require a modification to a policy, procedure, or physical space:

• Submit a request outlining the accommodation needed
• Provide supporting documentation if required and permitted by law
• Requests are reviewed promptly and on a case-by-case basis.

Please visit Contact to find many ways to reach us!